Delivery Shipping Policy

Replacement Items or Credits

Please note that any requests for replacement items or credits, (due to breakages or items omitted from your order), must be made within 3 weeks from the date of dispatch for all UK Mainland orders, 4 weeks from date of dispatch for all none UK Mainland and European orders and 5 weeks from the date of dispatch for all other countries.

Delivery/Shipments and Returns

Your packaging shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via an array of Shipping Couriers; these depend on which Vendor we purchase your product from. The standard delivery may not include a tracking number. Some vendors automatically supply this. so please contact us before choosing this method. Whichever shipment choice you make, we will try to provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Damages, Faulty Items & Other Queries?

What happens if my item arrives damaged or doesn’t arrive at all?  Our after sales service is extremely important to us and we have built a strong reputation for excellent customer service on both our dropship and wholesale sites.

Damaged or Faulty items

If an item arrives broken or faulty we do not generally need you to return it as it incurs extra costs which are unnecessary. Please email our customer service team with the order number, including images of the damaged/ faulty items. Once reported, we will be able to send out a replacement order or offer a full refund. 

Missing Order

 If you believe an item has gone missing, we have a few steps we ask our customers to make before contacting our customer service team.

The first thing we ask customers to do is to wait a certain time frame before contacting us. Please note Royal Mail is not trackable and we do not offer a recorded service.

Please see the guide below;

If the order hasn’t arrived after the maximum time, we would also request that the customers check with their local sorting office to ensure that the delivery has not been left for collection. 

Once these steps have been followed, please email our customer service team with your query and we will aim to get it resolved as quickly as possible.

We aim to reply to most emails on the day we receive them so if you don’t hear back from us in a couple of days please email again.  We are available Monday to Friday, 9.00 – 5.00.